Patients & Visitors
At Valley County Health System, you'll receive warm, compassionate care from providers you know and trust. You're more than just a patient - you're a friend and neighbor. VCHS provides a comfortable place for healing in a safe, familiar, family-oriented environment.
We want your experience at Valley County Health System to be pleasant and comforting. We strive to provide excellent customer service beginning at the front registration desk with the admissions process and ending with our financial services staff.
This page provides you with information you need to know as a patient or a visitor, including the admissions process, financial services and guest services. There is also information about Ord and other surrounding communities as well as patient testimonials.
If at anytime during your stay with us you have any questions, please ask an associate and they will find the answer for you. Thank you for choosing Valley County Health System for your healthcare needs. We are proud to serve you!
Valley County Health System does not discriminate against any person on the basis of race, color, national origin, disability, or age in admission, treatment or participation in its programs, services and activities, or in employment. For further information about this policy, contact: VCHS Corporate Compliance Officer, Phone: 308-728-4321, TDD/State Relay: 800-833-7352
Gold Star Award
Integrity: In September and October, this person was taking on multiple positions. Her plate was extremely full, but she never complained and then was more than willing to help train a person to take over her previous position.
Professionalism: Even doing her job duties, she is always more than willing to help with what is asked of her, and has taken on more roles, all while still asking “How can I help you?” with a smile on her face. If the weather is bad, she comes in early. She is constantly thinking outside the box with how we can best help our residents.
Respect: She is always willing to listen and give valuable input to resident needs or LTC development.
Compassion: She is compassionate about her work, residents and families that we care for. If she ever needs to be in charge, we can trust her to make the right decisions.
Ownership & Communication: She takes her job role very seriously. To ensure our residents receive the best care needed to meet their needs, she is constantly working on care plans and communicating with the resident’s family members.
COMMITTED TO THE TEAM: She is very committed to our team, is a joy to work with, and has been a big help during our transition at VVLC!
Congratulations, Melanie Hansen! You are a Gold Shining Star!