Assistance you can count on.
The Valley County Health System Patient Financial Services Department understands that both your healthcare visit and payment afterward can be difficult.
Our dedicated, professional, caring staff of representatives are here to assist you through your healthcare experience in regard to your billing, payment and insurance.
Our wish for you is to make your visit to Valley County Health System as pleasant as possible — from the beginning to the end.
The Patient Financial Services Department is located in Valley County Health System at 2707 L Street Street in Ord. Please visit us or call 308-728-4200 if you have questions or want to set up a payment plan.
Helping you through the payment process is our priority.
Commonly Asked Questions
Q. How do I find out if my insurance company will cover my visit?
A. Insurance policies vary. Contact your insurance company or your employer with your specific questions about what is or is not covered by your insurance plan.
Q. Do I need to let my insurance company know that I am going to be visiting Valley County Health System?
A. It depends on your insurance policy. Because there are so many types of insurance plans, it is difficult to determine whether or not you will need prior approval or pre-certification for your visit. We encourage you to check with your insurance company or your employer about this.
Q. Should I bring my insurance card(s) with me to Valley County Health System?
A. Yes—every time. The information on your insurance card is needed for Valley County Health System to file a claim with your insurance company/companies. When you register, we will ask you for information about your insurance coverage. This registration process goes much faster when you bring your insurance card(s) with you.
Q. Will you bill my insurance company for me?
A. Yes. Valley County Health System charges are based on the services you receive while you are our patient and the information you supplied to us when you registered. If you told us that you had more than one insurance policy, we will bill those companies before we bill you. Valley County Health System is able to bill up to three insurance companies for you.
Q. When will I receive a bill?
A. In most cases, your first statement from Valley County Health System is sent seven to 14 days after your visit. The first statement is a summary of all the charges incurred while you were at the Health System and what is being billed to your insurance company. If you do not have insurance, you owe the amount due. Amounts that are not covered by insurance, such as patient convenience items or non-covered drugs will appear in the Due From Patient column. If you have a patient balance, we will send you a cycle statement each month, which lists the exact amount you owe.
Q. What if I receive more than one bill?
A. You may receive more than one bill for the same Health System visit. These bills may be for services provided by the physician, radiologist interpretation or other professional medical groups. You may receive a separate bill from those medical vendors. Also, each and every visit to Valley County Health System is deemed a separate account, therefore producing a separate statement.
Q. Do I have to write a separate check for each account?
A. No. If you have several accounts with balances due after insurance had processed on all these accounts, please contact the Patient Financial Services Department and we will combine the accounts into one account and set up payment terms if necessary.
Q. How long will Valley County Health System wait for my insurance company to pay?
A. We will send you a cycle statement that lists the balance on your account and amount you owe within 60 days from the time of your first statement. We will bill your insurance company before the 60 days are over. If your insurance company has not paid within the 60 days, we will ask that you pay the balance in full and contact your insurance company to determine the status of your claim.
Q. How will I know if my insurance company has paid my bill?
A. After your insurance company has paid their portion of your Health System bill, we will send you a statement of account. This statement indicates the amount that has been paid and any balance you are required to pay. This is your bill. You have 30 days to pay any balance indicated on the statement of account.
Q. What if I cannot pay my account?
A. All patient balances—the amount your insurance company does not cover—must be paid within 30 days after you receive notification from Valley County Health System. If you cannot pay within that time period, please contact the Patient Financial Services Department to make payment arrangements.
Q. When do I become responsible for my bill?
A. You are legally responsible for your bill at the time you receive services from Valley County Health System. We require all patient balances to be paid within 30 days after you are notified that you have a patient balance. We will wait to bill you until your insurance company has processed or denied payment on your account or until 60 days after the Health System’s first statement was sent to you.
Gold Star Award
Melissa shows each patient compassion and genuine concern. Melissa takes the time with each patient to explain the procedure they are going to have and comforts them from beginning to end, explaining everything step by step. Melissa wraps warm blankets around patients when they are cold, she visits with them while they are having their procedures. Melissa gives them comfort with her caring voice and manner. Melissa connects with the patient by looking into their eyes and reassuring them about the procedure they will be having. Melissa takes the time to ensure the patients' trust, she shows each patient the utmost respect. Melissa takes on the ownership by always putting the patient's needs first. She completes each task given everyday to the best of her ability and with the highest integrity. Melissa always gives a helping hand to all associates in her department and throughout the facility. She always greets patients and associates with the sweetest smile, making everyone feel welcome!
Thank you for always going above and beyond.