Employee of the Quarter (1st Quarter)
Paula Sherburne - Patient Financial Services
Paula Sherburne has been named the Valley County Health System (VCHS) Employee of the Quarter for the first quarter of the 2015-2016 fiscal year. Sherburne, an insurance biller in the VCHS Patient Financial Services Department, was nominated by her coworkers for exemplifying the VCHS values of integrity, compassion, ownership, respect and trust.
"Paula has the patience of a saint when it comes to insurance follow up. She is persistent with working on her claims until she gets an answer and the issue is resolved ... [and] with many tasks thrown her way, Paula takes on the challenges without complaining," the nomination, in part, read.
Aside from praising her dedication to her job, the nomination noted Sherburne's friendly and positive demeanor.
"Paula is the first to applaud and praise coworkers on all accomplishments, big or small. She truly cares about others and takes the time to listen to them," her nomination said. "Paula is the friendly smile and warm 'hello' to patients, visitors and employees that she meets in the hallway, and who can overlook her amazing candy dish that she personally supplies?!"
Three other Employee of the Quarter recipients will join Sherburne at the end of the fiscal year for consideration for the Employee of the Year award.
Gold Star Award
Keri Brugger and Amber Schulenberg
"Keri started with Heritage July 20. Her therapy skills are a critical asset to the Heritage Program. She offered a way to change the way we do things to make them more patient centered and targeted to the needs of the attendees in the Program. She is active in working closely with our referral sources in order to enhance patient care and provide meaningful treatment. She is very much involved in strengthening treatment services and having a positive impact on our patient population!"
"Amber started her position at Heritage August 17. She integrated into the Program quickly. She has learned the system and compliance issues in a short time. She has organized our electronic files, makes patients welcome, glittered our booth for women’s night out, has a talent for patient scheduling, prepares our day, communicates well about concerns, and all around is cheerful and enthusiastic about her job!"
Congratulations, Keri and Amber!