Patients & Visitors

Progressive Care with Compassion.

Patients & Visitors

At Valley County Health System, you'll receive warm, compassionate care from providers you know and trust. You're more than just a patient - you're a friend and neighbor. VCHS provides a comfortable place for healing in a safe, familiar, and family-oriented environment.

We want your experience at Valley County Health System to be pleasant and comforting. We strive to provide excellent customer service beginning at the front registration desk with the admissions process and ending with our financial services staff.
 
If at anytime during your stay with us you have any questions, please ask an employee, and they will find the answer for you. Thank you for choosing Valley County Health System for your healthcare needs. We are proud to serve you!

Valley County Health System (VCHS) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  Valley County Health System does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. 

Valley County Health System:

  • Provides free aids and services to people with disabilities to communicate effectively with us such as qualified sign language interpreters, written information in other formats
  • Providers free language services to people whose primary language is not English such as qualified interpreters, information written in other languages

If you need services, contact VCHS’ Corporate Compliance Officer, Phone: 308-728-4321
If you believe that Valley County Health System has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Corporate Compliance Officer, Phone: 308-728-4321, TDD/State Relay: 800-833-7352
If you need help filing a grievance, the VCHS Corporate Compliance Officer is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically, by mail or phone at: 
Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf 
U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

ATTENTION:

This language is intended to assist those who may not speak English as their predominant language: If you speak Spanish, language assistance services, free of charge, are available to you. Call 1-308-728-4321 (TTY: 1-800-833-7352).
SPANISH (Espanol): si habla espanol, tiene a su disposicion servicios gratuitos de asistencia linguistic.  Llame al 308-728-4321 TTY: 1-800-833-7352