Guest Services

Visiting Hours

Visitors are welcome to our facility at anytime.  The front doors lock at 8 pm. However, you can visit a patient after that time by entering through the Emergency Room doors on the east side of the building.  Press the red button on the wall inside the first set of doors and the nursing staff can let you in.

Dining Room

the Courtyard GrilleThe Couryard Grille is open for public dining 7 am to 6 pm Monday – Friday.  It is open from 8:30 am to 5 pm on Saturday and Sunday. Meals are provided to a caregiver or family member staying around the clock with a patient.  Guest trays are also available upon request. For our menu calendar click here.

Coffee, tea and water are available 24 hours a day in the Courtyard Grille.


Smoking is not permitted anywhere in the hospital or on hospital grounds.


Valley County Health System's hospital provides free wireless guest internet service.


Mail and packages will be delivered to you by a hospital employee.  Patient mail received after discharge will be forwarded to the patient’s home.  Outgoing mail may be given to a nurse.  Postage stamps are available at the front registration desk.


Flowers and balloons are delivered to patient rooms by an employee.


Our facility features a beautiful chapel.  It is located along the Main corridor just past the Courtyard Grille.  Guests are welcome to spend time in this peaceful and relaxing environment.


Telephones are provided in all patient rooms.  To place a local call, dial 9 and then the number.

Cell Phones

The courteous use of cell phones by patients and visitors is permitted through the entire facility.


Televisions are provided free of charge in each patient room.  Please be considerate of others and keep the TV volume down.  The sets are controlled by the pillow speaker which may be clipped to your bed or by controls located on the side rail panel.

Televisions are also located in the waiting rooms of the Medical Clinic, Specialty Clinic, Surgery and Emergency departments.

Electrical Appliances

Electrical appliances such as hair dryers, electric razors, portable heaters, computers and other devices must be inspected for safety by our maintenance department.

Fire Safety

We periodically conduct fire drills.  If you hear an alarm, stay where you are.  In the event of an actual emergency, you will be notified by hospital staff.


If you have valuables such as jewelry or cash, please give them to a relative or friend to take care of during your stay.  Contact lenses, eyeglasses, hearing aids and dentures should be stored in your bedside stand when not in use.  Please don’t put them on your bed or food tray – they may be damaged or lost.  Valley County Health System cannot be responsible for replacement of personal belongings.

Employee Recognition

Gold Star Award

Keri Brugger and Amber Schulenberg

"Keri started with Heritage July 20. Her therapy skills are a critical asset to the Heritage Program. She offered a way to change the way we do things to make them more patient centered and targeted to the needs of the attendees in the Program. She is active in working closely with our referral sources in order to enhance patient care and provide meaningful treatment. She is very much involved in strengthening treatment services and having a positive impact on our patient population!"

"Amber started her position at Heritage August 17. She integrated into the Program quickly. She has learned the system and compliance issues in a short time. She has organized our electronic files, makes patients welcome, glittered our booth for women’s night out, has a talent for patient scheduling, prepares our day, communicates well about concerns, and all around is cheerful and enthusiastic about her job!"

Congratulations, Keri and Amber!

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