Guest Services

Visiting Hours

Visitors are welcome to our facility at anytime.  The front doors lock at 8 pm. However, you can visit a patient after that time by entering through the Emergency Room doors on the east side of the building.  Press the red button on the wall inside the first set of doors and the nursing staff can let you in.

Dining Room

the Courtyard GrilleThe Courtyard Grille is open for public dining 7 am to 6 pm Monday – Friday.  It is open from 8:30 am to 5 pm on Saturday and Sunday. Meals are provided to a caregiver or family member staying around the clock with a patient.  Guest trays are also available upon request.  

Coffee, tea, and water are available 24 hours a day in the Courtyard Grille.

Smoking

Smoking is not permitted anywhere in the hospital or on hospital grounds.

Internet

Valley County Health System's hospital provides free wireless guest internet service.

Mail

Mail and packages will be delivered to you by a hospital employee.  Patient mail received after discharge will be forwarded to the patient’s home.  Outgoing mail may be given to a nurse.  Postage stamps are available at the front registration desk.

Flowers

Flowers and balloons are delivered to patient rooms by an employee.

ChapelChapel

Our facility features a beautiful chapel.  It is located along the Main corridor just past the Courtyard Grille.  Guests are welcome to spend time in this peaceful and relaxing environment.

Telephone

Telephones are provided in all patient rooms.  To place a local call, dial 9 and then the number.

Cell Phones

The courteous use of cell phones by patients and visitors is permitted through the entire facility.

TV

Televisions are provided free of charge in each patient room.  Please be considerate of others and keep the TV volume down.  The sets are controlled by the pillow speaker which may be clipped to your bed or by controls located on the side rail panel.

Televisions are also located in the waiting rooms of the Medical Clinic, Specialty Clinic, Surgery and Emergency departments.

Electrical Appliances

Electrical appliances such as hair dryers, electric razors, portable heaters, computers and other devices must be inspected for safety by our maintenance department.

Fire Safety

We periodically conduct fire drills.  If you hear an alarm, stay where you are.  In the event of an actual emergency, you will be notified by hospital staff.

Valuables

If you have valuables such as jewelry or cash, please give them to a relative or friend to take care of during your stay.  Contact lenses, eyeglasses, hearing aids and dentures should be stored in your bedside stand when not in use.  Please don’t put them on your bed or food tray – they may be damaged or lost.  Valley County Health System cannot be responsible for replacement of personal belongings.

Employee Recognition

Gold Star Award

Cheryl Sinkler - Laundry/Housekeeping

Cheryl Sinkler has worked for VCHS for almost 21 years. During this time, she has been part of our laundry department, as well as helped with housekeeping at our Burwell Clinic. You know that the job will be done on time, and done right, when Cheryl is working. She takes pride in what she does and does so in a caring and professional manner. Cheryl is one of those people you meet in the hall and know she will say hello to you by name.

Cheryl exceeds expectations as she keeps laundry services going for both the hospital and Valley View Living Center, as well as ensures the Burwell Clinic is cleaned with the utmost care.

Starting her laundry shift at 5:00 a.m., Cheryl regularly returns to clean the Burwell Clinic at 6:00 p.m. and on Saturdays.

We sometimes take for granted the little things, such as clean linens, towels, etc.  Hospital patients, however, appreciate clean bedding, towels, etc., and knowing Cheryl is on the job, means that this small comfort of home is always taken care of in the most professional manner.

Cheryl is well respected by her fellow employees and is a role model in her hard working and positive attitude and the way she carries out her work at all times.

DEDICATED, PROFESSIONAL, KIND, and HARD WORKING are just a few words to describe what a special lady Cheryl is and how deserving she is of being recognized as a Gold Star!

Congratulations, Cheryl! You are a Gold Star!

 


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