Guest Services

Visiting Hours

Visitors are welcome to our facility at anytime.  The front doors lock at 8 pm. However, you can visit a patient after that time by entering through the Emergency Room doors on the east side of the building.  Press the red button on the wall inside the first set of doors and the nursing staff can let you in.

Dining Room

the Courtyard GrilleThe Couryard Grille is open for public dining 7 am to 6 pm Monday – Friday.  It is open from 8:30 am to 5 pm on Saturday and Sunday. Meals are provided to a caregiver or family member staying around the clock with a patient.  Guest trays are also available upon request. For our menu calendar click here.

Coffee, tea and water are available 24 hours a day in the Courtyard Grille.

Smoking

Smoking is not permitted anywhere in the hospital or on hospital grounds.

Internet

Valley County Health System's hospital provides free wireless guest internet service.

Mail

Mail and packages will be delivered to you by a hospital employee.  Patient mail received after discharge will be forwarded to the patient’s home.  Outgoing mail may be given to a nurse.  Postage stamps are available at the front registration desk.

Flowers

Flowers and balloons are delivered to patient rooms by an employee.

ChapelChapel

Our facility features a beautiful chapel.  It is located along the Main corridor just past the Courtyard Grille.  Guests are welcome to spend time in this peaceful and relaxing environment.

Telephone

Telephones are provided in all patient rooms.  To place a local call, dial 9 and then the number.

Cell Phones

The courteous use of cell phones by patients and visitors is permitted through the entire facility.

TV

Televisions are provided free of charge in each patient room.  Please be considerate of others and keep the TV volume down.  The sets are controlled by the pillow speaker which may be clipped to your bed or by controls located on the side rail panel.

Televisions are also located in the waiting rooms of the Medical Clinic, Specialty Clinic, Surgery and Emergency departments.

Electrical Appliances

Electrical appliances such as hair dryers, electric razors, portable heaters, computers and other devices must be inspected for safety by our maintenance department.

Fire Safety

We periodically conduct fire drills.  If you hear an alarm, stay where you are.  In the event of an actual emergency, you will be notified by hospital staff.

Valuables

If you have valuables such as jewelry or cash, please give them to a relative or friend to take care of during your stay.  Contact lenses, eyeglasses, hearing aids and dentures should be stored in your bedside stand when not in use.  Please don’t put them on your bed or food tray – they may be damaged or lost.  Valley County Health System cannot be responsible for replacement of personal belongings.

Associate Recognition

Gold Star Award

Melanie Hansen

Integrity: In September and October, this person was taking on multiple positions. Her plate was extremely full, but she never complained and then was more than willing to help train a person to take over her previous position.

Professionalism: Even doing her job duties, she is always more than willing to help with what is asked of her, and has taken on more roles, all while still asking “How can I help you?” with a smile on her face. If the weather is bad, she comes in early. She is constantly thinking outside the box with how we can best help our residents.

Respect:  She is always willing to listen and give valuable input to resident needs or LTC development.

Compassion:  She is compassionate about her work, residents and families that we care for.  If she ever needs to be in charge, we can trust her to make the right decisions.

Ownership & Communication: She takes her job role very seriously. To ensure our residents receive the best care needed to meet their needs, she is constantly working on care plans and communicating with the resident’s family members.

COMMITTED TO THE TEAM: She is very committed to our team, is a joy to work with, and has been a big help during our transition at VVLC!

 Congratulations, Melanie Hansen!  You are a Gold Shining Star!


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