Guest Services

Visiting Hours

Visitors are welcome to our facility at any time. The front doors lock at 8 p.m. However, you can visit a patient after that time by entering through the Emergency Room doors on the east side of the building. Press the red button on the wall inside the first set of doors and the nursing staff can let you in.

Quiet Hours

A peaceful, quiet environment promotes rest and healing for our patients, so quiet hour takes place daily from 1-2 p.m. in the Acute Care wing of VCHS. We encourage you to visit outside of this time. In addition to limited visitors, lights are turned down, talking in the hallway is quieted, and therapy and treatments are scheduled outside of the quiet time hour. (Patient care is not compromised during this hour if their condition so warrants.) 

Dining Room

The Courtyard Grille is open for public dining 7:30 a.m. to 5:30 p.m. Sunday - Saturday.  Meals are available to purchase for a caregiver or family member staying around the clock with a patient. Guest trays are also available to purchase upon request.  

Coffee, tea, and water are available 24 hours a day in the Courtyard Grille.

DUE TO COVID-19 THE VCHS COURTYARD GRILLE IS CLOSED TO THE PUBLIC

Smoking

Smoking is not permitted anywhere in the hospital or on hospital grounds.

Internet

Valley County Health System, Ord offers free wireless guest internet service.

Mail

Mail and packages will be delivered to you by a hospital employee. Patient mail received after discharge will be forwarded to the patient’s home. Outgoing mail may be given to a nurse. Postage stamps are available at the front registration desk.

Flowers

Flowers and balloons are delivered to patient rooms by an employee.

Chapel

Our facility features a beautiful chapel. It is located along the Main corridor just past the Courtyard Grille. Guests are welcome to spend time in this peaceful and relaxing environment.

Telephone

Telephones are provided in all patient rooms. To place a local call, dial 9 and then the number.

Cell Phones

The courteous use of cell phones by patients and visitors is permitted through the entire facility.

TV

Televisions are provided free of charge in each patient room. Please be considerate of others when choosing the volume on your TV. The sets are controlled by the pillow speaker which may be clipped to your bed or by controls located on the side rail panel.

Televisions are also located in the waiting rooms of the Medical Clinic, Specialty Clinic, Surgery and Emergency departments.

Electrical Appliances

Electrical appliances such as hair dryers, electric razors, portable heaters, computers and other devices must be inspected for safety by our maintenance department.

Fire Safety

We periodically conduct fire drills. If you hear an alarm, stay where you are. In the event of an actual emergency, you will be notified by hospital staff.

Valuables

If you have valuables such as jewelry or cash, please give them to a relative or friend to take care of during your stay.  Contact lenses, eyeglasses, hearing aids and dentures should be stored in your bedside stand when not in use.  Please don’t put them on your bed or food tray – they may be damaged or lost.  Valley County Health System cannot be responsible for replacement of personal belongings.