Guest Services

Visiting Hours

Visitors are welcome to our facility at anytime.  The front doors lock at 8 pm. However, you can visit a patient after that time by entering through the Emergency Room doors on the east side of the building.  Press the red button on the wall inside the first set of doors and the nursing staff can let you in.

Dining Room

the Courtyard GrilleThe Couryard Grille is open for public dining 7 am to 6 pm Monday – Friday.  It is open from 8:30 am to 5 pm on Saturday and Sunday. Meals are provided to a caregiver or family member staying around the clock with a patient.  Guest trays are also available upon request. For our menu calendar click here.

Coffee, tea and water are available 24 hours a day in the Courtyard Grille.

Smoking

Smoking is not permitted anywhere in the hospital or on hospital grounds.

Internet

Valley County Health System's hospital provides free wireless guest internet service.

Mail

Mail and packages will be delivered to you by a hospital employee.  Patient mail received after discharge will be forwarded to the patient’s home.  Outgoing mail may be given to a nurse.  Postage stamps are available at the front registration desk.

Flowers

Flowers and balloons are delivered to patient rooms by an employee.

ChapelChapel

Our facility features a beautiful chapel.  It is located along the Main corridor just past the Courtyard Grille.  Guests are welcome to spend time in this peaceful and relaxing environment.

Telephone

Telephones are provided in all patient rooms.  To place a local call, dial 9 and then the number.

Cell Phones

The courteous use of cell phones by patients and visitors is permitted through the entire facility.

TV

Televisions are provided free of charge in each patient room.  Please be considerate of others and keep the TV volume down.  The sets are controlled by the pillow speaker which may be clipped to your bed or by controls located on the side rail panel.

Televisions are also located in the waiting rooms of the Medical Clinic, Specialty Clinic, Surgery and Emergency departments.

Electrical Appliances

Electrical appliances such as hair dryers, electric razors, portable heaters, computers and other devices must be inspected for safety by our maintenance department.

Fire Safety

We periodically conduct fire drills.  If you hear an alarm, stay where you are.  In the event of an actual emergency, you will be notified by hospital staff.

Valuables

If you have valuables such as jewelry or cash, please give them to a relative or friend to take care of during your stay.  Contact lenses, eyeglasses, hearing aids and dentures should be stored in your bedside stand when not in use.  Please don’t put them on your bed or food tray – they may be damaged or lost.  Valley County Health System cannot be responsible for replacement of personal belongings.

Associate Recognition

Gold Star Award

Noel Hain

Congratulations to Noel Hain of our Lab Department for receiving the VCHS Gold Star Award!

Noel was nominated by one of his co-worker and her story was so compelling we wanted to share it with you:

"On December 3rd, my daughter was brought to our ER and had to receive a CT scan. Noel covered my call while we were in ER and came in and ran my daughter’s lab-work. On December 23rd, we were again in the ER, and Noel stopped by that afternoon to see how she was doing, and to ask if we needed anything. Then on December 26th, we had an appointment with the neurologist in Kearney, and I was scheduled to work 11:30am-6pm. Our appointment was set up for 10:00, so I knew I was going to miss a big part of the day. Noel saw that we were going to be really short on staff, so he went to Karen, Lab Manager, and offered to work that Friday even though he should have been of vacation. On top of that, he sent me a text while we were at the hospital having a procedure done, asking how she was and told me not to worry about work, which set my mind at ease! Later that night he brought my daughter over soup that he made after he got off work.

Noel is not only a great employee, but also a wonderful Christian! Words can not express how thankful I am to my friend & co-worker for all his kindness."

Whether at work or in the community, Noel exemplifies high values through his character!

Congratulations Noel, you are a Gold Shining Star!

 

 

 

 


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