Guest Services

Visiting Hours

Visitors are welcome to our facility at anytime.  The front doors lock at 8 pm. However, you can visit a patient after that time by entering through the Emergency Room doors on the east side of the building.  Press the red button on the wall inside the first set of doors and the nursing staff can let you in.

Dining Room

the Courtyard GrilleThe Couryard Grille is open for public dining 7 am to 6 pm Monday – Friday.  It is open from 8:30 am to 5 pm on Saturday and Sunday. Meals are provided to a caregiver or family member staying around the clock with a patient.  Guest trays are also available upon request. For our menu calendar click here.

Coffee, tea and water are available 24 hours a day in the Courtyard Grille.

Smoking

Smoking is not permitted anywhere in the hospital or on hospital grounds.

Internet

Valley County Health System's hospital provides free wireless guest internet service.

Mail

Mail and packages will be delivered to you by a hospital employee.  Patient mail received after discharge will be forwarded to the patient’s home.  Outgoing mail may be given to a nurse.  Postage stamps are available at the front registration desk.

Flowers

Flowers and balloons are delivered to patient rooms by an employee.

ChapelChapel

Our facility features a beautiful chapel.  It is located along the Main corridor just past the Courtyard Grille.  Guests are welcome to spend time in this peaceful and relaxing environment.

Telephone

Telephones are provided in all patient rooms.  To place a local call, dial 9 and then the number.

Cell Phones

The courteous use of cell phones by patients and visitors is permitted through the entire facility.

TV

Televisions are provided free of charge in each patient room.  Please be considerate of others and keep the TV volume down.  The sets are controlled by the pillow speaker which may be clipped to your bed or by controls located on the side rail panel.

Televisions are also located in the waiting rooms of the Medical Clinic, Specialty Clinic, Surgery and Emergency departments.

Electrical Appliances

Electrical appliances such as hair dryers, electric razors, portable heaters, computers and other devices must be inspected for safety by our maintenance department.

Fire Safety

We periodically conduct fire drills.  If you hear an alarm, stay where you are.  In the event of an actual emergency, you will be notified by hospital staff.

Valuables

If you have valuables such as jewelry or cash, please give them to a relative or friend to take care of during your stay.  Contact lenses, eyeglasses, hearing aids and dentures should be stored in your bedside stand when not in use.  Please don’t put them on your bed or food tray – they may be damaged or lost.  Valley County Health System cannot be responsible for replacement of personal belongings.

Associate Recognition

Gold Star Award

Marcy Shafer, Catie Larsen and Claire Bredthauer

This great team organized and hosted the 11th Annual Associate Picnic and did a wonderful job! They put much thought and effort into each and every detail making sure that our associates had an enjoyable evening with their families and coworkers. The planning they put into the meals, children’s events and prizes was very time consuming and they didn’t leave anything to chance.

Marcy Shafer, Catie Larsen and Claire Bredthauer hosted the picnic at a very busy time for Human Resources, while we working on the completion of the Long Term Care Transition. They had been putting in long days to complete everything and they did so with a smile and positive attitude. 
They went above and beyond our VCHS values and provided fantastic, courteous, customer service to the associates of both the VCHS and VVSV teams. In addition, they helped transition our insurance coverage. With so many projects going on, we couldn’t be more proud of them and we are so grateful for the help and leadership they demonstrated throughout these huge projects! Congratulations!!

Congratulations Marcy, Catie and Claire!


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