Guest Services
Dining Room
The dining room is open for public dining 11 a.m. to 1 p.m. Monday – Friday. Meals are provided to a caregiver or family member staying around the clock with a patient. Guest trays are also available upon request.
Complimentary coffee, tea and water are available 24 hours a day in the dining room, located off the main hallway running north and south in the hospital.
Smoking
Smoking is not permitted anywhere in the hospital or on hospital grounds.
Mail and packages will be delivered to you by a hospital employee. Patient mail received after discharge will be forwarded to the patient’s home. Outgoing mail may be given to a nurse. Postage stamps are available at the front desk.
Flowers
Flowers and balloons are delivered to patient rooms by an employee.
ATM
For your convenience, an automated teller machine (ATM) is located at the front entrance to the hospital.
Visiting Hours
Visitors are welcome to our facility. Doors lock at midnight.
Telephone
Telephones are provided in all patient rooms. To place a local call, dial 9 and then the number.
Cell Phones
The courteous use of cell phones by patients and visitors is permitted through the entire facility.
TV
Televisions are provided free of charge in each patient room. Please be considerate of others and keep the TV volume down. The sets are controlled by the pillow speaker which may be clipped to your bed or by controls located on the side rail panel.
Electrical Appliances
Electrical appliances such as hair dryers, electric razors, portable heaters, computers and other devices must be inspected for safety by our maintenance department.
Fire Safety
We periodically conduct fire drills. If you hear an alarm, stay where you are. In the event of an actual emergency, you will be notified by hospital staff.
Valuables
If you have valuables such as jewelry or cash, please give them to a relative or friend to take care of during your stay. Contact lenses, eyeglasses, hearing aids and dentures should be stored in your bedside stand when not in use. Please don’t put them on your bed or food tray – they may be damaged or lost. Valley County Health System cannot be responsible for replacement of personal belongings.
Construction Zone
New Facility Update: Week of July 12
During the weeks of July 5th and 12th, noticeable progress was made on the new hospital. Wall and floor covering installation continued in the medical clinic, specialty clinic and emergency department. Ceiling grid continued to be installed and electrical and plumbing contractors remained busy with lighting and hook-ups. The security contractor was on-site cabling the doors throughout the building.