A patient recently shared positive feedback regarding her experience at VCHS. Upon arriving for her appointment, she informed Patient Access team member Lexy that she believed she was experiencing a diabetic low. Lexy immediately responded with calm professionalism, asked the patient to take a seat to ensure her safety, and promptly retrieved an apple juice for her. The patient expressed how kind and compassionate Lexy was, stating that she felt very well cared for and was thankful to have people like Lexy at VCHS.